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Ticket Support
We are here for you.
Whether you have a question about your ticket, need a refund, or want to transfer your ticket — there are two ways to reach us.
Send us an email and we will get back to you within one business day. Describe your issue and include your order number if possible.
Self-Service
Log in to your account, then go to Profile and Orders. There you can re-download tickets, convert the ticket format, request refunds, transfer tickets, and more.
Log in now
Then go to Profile → Orders
Common topics
I did not receive my ticket
I want to transfer my ticket to someone else
I need a refund
My ticket does not scan at entry
I need a new invoice
I want to change the name on my ticket
For all of these, just send us an email — we usually resolve them within a few hours.
Business hours
Mon – Fri, 9:00 AM – 5:00 PM
Response time
Within one business day